Automating appointment reminders in GHL
Set up automatic email and SMS reminders to reduce no-shows and keep your calendar full.
What you will learn
This GoHighLevel tutorial walks you through automating appointment reminders in ghl with clear, numbered steps. Whether you are new to GoHighLevel or looking to configure automation correctly, this guide covers everything you need. You will learn: create a new workflow, set the trigger to appointment booked, send an immediate confirmation, add a 24-hour reminder, and more. All steps work inside a standard GoHighLevel account — start a free 14-day trial if you do not have one yet.
Step-by-step guide
Create a new workflow
Go to Automation → Workflows → + Create Workflow. Name it 'Appointment Reminders'.
Set the trigger to Appointment Booked
Choose the Appointment trigger and select the status: Booked (fires as soon as an appointment is created).
Send an immediate confirmation
Add a Send Email or Send SMS action right after the trigger. Confirm the appointment details: date, time, location/call link.
Add a 24-hour reminder
Add a Wait step — wait until 1 day before the appointment. Then add a Send SMS action with a friendly reminder.
Add a 1-hour reminder
Add another Wait step — wait until 1 hour before the appointment. Send a final SMS reminder with the meeting link.
Handle cancellations and reschedules
Add a second trigger path for Appointment Status Changed → Cancelled. Send a message offering to reschedule.
Test with a real appointment
Book a test appointment on your calendar and monitor the workflow to confirm all messages fire at the right times.
Ready to put this into action?
Start your free 14-day GHL trial — or join our Skool community at $87/mo (saves $10/mo vs direct signup).Frequently asked questions
How do I create a new workflow in GoHighLevel?
Go to Automation → Workflows → + Create Workflow. Name it 'Appointment Reminders'.
What is the first step to automating appointment reminders in ghl?
The first step is to create a new workflow. Go to Automation → Workflows → + Create Workflow. Name it 'Appointment Reminders'.
Do I need a GoHighLevel account to follow this tutorial?
Yes. This guide requires an active GoHighLevel account. You can start a free 14-day trial at gohighlevel.com — no credit card is required.